Cancellations & Refunds
Cancellations, refund requests and requests to substitute attendees must be made by the individual event registrant and can be e-mailed to our Customer Service Department at firstname.lastname@example.org or call 330.659.6101 x 805.
- There is no charge to substitute attendees for the 2019 NS3 conference, but we must be notified prior to June 14, 2019.
- We do not offer registration rollovers to a different event or year.
Please see the cancellation schedule below:
- Cancellation requests received on or before May 17, 2019 are eligible for a full refund minus a $150 processing fee.
- Cancellations received between May 18 and May 31, 2019 will receive a refund of 50% of registration fees paid.
- Cancellations received after June 1, 2019 and for no-shows, no refund will provided.
In the unlikely event of program cancellation, October Research, LLC will refund 100 percent of registration fees paid. October Research, LLC assumes no liability for any penalty fees on airline tickets, deposits for hotel accommodations, or any other fees, charges, penalties or other incidental costs that a registrant might incur as a consequence of a program cancellation.